Return & Exchange Policy

Return & Exchange Policy

At Stunwear, we want you to be satisfied with your purchase. If you experience any issues with your order, our customer support team is here to help.

1. Exchange Period

Exchange requests must be made within 7 days of receiving your order.

To qualify for an exchange, items must be:

  • Unworn, unwashed, and unused.

  • In their original condition.

  • Returned with original tags attached.

  • Free from perfume, stains, makeup, or other marks.

2. Size Exchange

If you ordered the wrong size, you may request an exchange, subject to product availability.

Please contact our customer support team before sending any item back.

3. Damaged, Defective, or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.

To help us resolve the issue, please provide:

  • Your order number.

  • Clear photos or videos showing the issue.

  • A brief description of the problem.

Our team will review your request and assist you with an appropriate solution.

4. Non-Exchangeable Items

Items may not qualify for an exchange if they have been:

  • Worn, washed, or used.

  • Altered or damaged after delivery.

  • Returned without their original tags.

  • Marked with perfume, makeup, stains, or other signs of use.

5. Exchange Shipping Charges

For size exchanges or changes requested due to customer preference, applicable shipping charges may be the customer's responsibility.

If Stunwear sends an incorrect, damaged, or defective item, please contact us so we can review the issue and determine an appropriate solution.

6. Refund Policy

Stunwear primarily offers exchanges rather than cash refunds. Refund requests will be reviewed on a case-by-case basis.

Where a refund is approved or required under applicable law, we will communicate the process and applicable terms to the customer.

7. How to Request an Exchange

To request an exchange, contact us through WhatsApp or email with the following information:

  • Order Number: Your order reference.

  • Full Name: The name used to place your order.

  • Reason for Exchange: Explain the issue.

  • Required Size: If requesting a size exchange.

  • Photos/Videos: If the item is damaged, defective, or incorrect.

Please do not send any item back before contacting our support team and receiving instructions.

All exchange requests are subject to the conditions outlined in this policy and product availability.

8. Contact Us

For return and exchange inquiries, please contact Stunwear:

Email: stunwear.shop@gmail.com

WhatsApp / Call: +92 311 0005012

We are happy to assist you with your concerns and help make your shopping experience as smooth as possible.

Stunwear — Own Your Style.